Manage support tickets by email and web, organized by department. Each agent sees only their own. Admins see everything.
Simple by default. Powerful when you need it.
Create departments (Sales, Support, Admin…) and assign agents to each. Each agent only sees their tickets.
Connect your mailbox and every incoming email creates a ticket with full conversation history.
Public portal on your subdomain so customers can open tickets directly, without calling or emailing.
Create your account, pick your subdomain and start receiving tickets today.
Agents see only tickets from their department. Admins have a full overview of everything.
Clear dashboard with all tickets by status, priority and assigned agent.
Add private notes visible only to your team without the customer seeing them.